The offer and sale of products on our website ("http://www.mental4smoke.com/") are governed by these General Terms and Conditions of Sale.

1. OUR COMMERCIAL POLICY

1.1 These General Terms and Conditions of Sale exclusively regulate the offer, submission, and acceptance of purchase orders for products on http://www.mental4smoke.com/ between users of http://www.mental4smoke.com/ and the Seller.

1.2 The General Terms and Conditions of Sale do not govern the provision of services or the sale of products by third parties present on http://www.mental4smoke.com/ through links, banners, or other hyperlinks.
Before placing orders and purchasing products or services from third parties, please check their terms and conditions, as the Seller is not responsible for the provision of services by third parties or for the conclusion of transactions between users of http://www.mental4smoke.com/ and such third parties.

2. HOW TO CONCLUDE THE CONTRACT WITH THE SELLER

2.1 To conclude the contract for purchasing one or more products on http://www.mental4smoke.com/, you must complete the order form in electronic format and send it to the Seller electronically by following the relevant instructions.

2.2 The order form contains a link to the General Terms and Conditions of Sale and the Right of Withdrawal Information.
It also includes a summary of the essential information about the products, such as the price (including applicable taxes), payment methods, shipping, delivery times, and right of withdrawal.

2.3 The contract is concluded when the Seller receives your order form electronically, after verifying the accuracy of the entered data.

2.4 Before submitting the order form, you will be asked to carefully read the General Terms and Conditions of Sale and the Right of Withdrawal Information.

2.5 The order form will be stored in the Seller's database in compliance with legal terms.

2.6 The language available to conclude the contract with the Seller is Italian.

2.7 Once the contract is concluded, the Seller will process your order.

2.8 The Seller may not proceed with your purchase orders if they lack sufficient solvency guarantees, are incomplete or incorrect, or in case of product unavailability. In such cases, we will inform you via email that the contract has not been concluded and that the Seller has not followed up on your order, specifying the reasons.

2.9 If the products presented on http://www.mental4smoke.com/ are no longer available at the time of your last site visit or the submission of the order form, the Seller will notify you promptly within 30 days.

2.10 In case payment has already been made, the Seller will refund the amount you have paid.

3. WARRANTIES AND PRODUCT PRICING INFORMATION

3.1 The Seller does not sell used, irregular, or lower-quality products compared to market standards.

3.2 The essential characteristics of the products are indicated in their respective sheets on http://www.mental4smoke.com/.
Images and colors of the products offered for sale on http://www.mental4smoke.com/ may not exactly match the real ones due to the Internet browser or monitor used.

3.3 The prices of the products may be subject to updates.
Ensure the final sale price before submitting the related order form.

3.4 Purchase requests from countries not included in the list within the order form will not be accepted by the Seller.

3.5 The Seller, in case of exercising your right of withdrawal, reserves the right not to accept the return of products that have been altered in their essential and quality characteristics or that have been damaged.

4. PAYMENTS

4.1 For the payment of the products’ price and the related shipping costs, you can follow one of the methods indicated in the order form.

4.2 In case of payment by credit card, financial information (e.g., credit/debit card number or its expiration date) will be forwarded via encrypted protocol to PayPal or other banks providing remote electronic payment services, without third parties having any access to it.
This information will also never be used by the Seller except to complete the purchase procedures and to issue refunds in case of returns or to report fraud to law enforcement authorities.
The product price and shipping costs, as indicated in the order form, will be charged upon shipping the purchased products.

5. SHIPPING AND DELIVERY OF PRODUCTS

The specific methods of shipping and delivery of the products will be indicated in the order form.

6. CUSTOMER SERVICE

You may request any information through our customer services:
Contact the Customer Service at commerciale@mental4smoke.com

7. RIGHT OF WITHDRAWAL

7.1 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days from the day you received the purchased products on http://www.mental4smoke.com/.
It is not possible to exchange a chosen product for another.

7.2 To withdraw from the contract, you must return the products to the Seller within fourteen (14) days from when you received the products.

7.3 The only costs you will incur are those for returning the purchased products, including the courier costs used.

7.4 The Right of Withdrawal will be correctly exercised provided the following conditions are fully met:

The products must not have been used, washed, or damaged;
The products must be returned in their original packaging (in the case of sealed products, the packaging must remain sealed as it was initially);
The returned products must be shipped within fourteen (14) days from the date you received the products.

7.5 If the Right of Withdrawal is exercised correctly, the Seller will refund any amounts already collected for the purchase.

7.6 Refunds will be issued by the Seller as quickly as possible and, in any case, within 14 (fourteen) days from the date the Seller was informed of the withdrawal decision.

7.7 If the conditions and terms for exercising your right of withdrawal, as specified in this section 7, are not met, you will not be entitled to a refund of the amounts already paid to the Seller. However, you may, at your expense, retrieve the products in the state in which they were returned to the Seller. Otherwise, the Seller may keep the products along with the amounts already paid for their purchase.

8 REFUND TIMES AND METHODS
8.1 Refunds will be issued by the Seller as quickly as possible and, in any case, within 14 (fourteen) days from the date the Seller was informed of your decision to withdraw from the contract. The refund will be made using the same payment method you used for the initial transaction, unless otherwise agreed.

8.2 If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment, the refund will be made by the Seller, in any case, to the person who made the payment.

8.3 In the event of withdrawal, you will be responsible for the shipping costs, including any liability in the event of loss or damage to the products.

9 PRIVACY
9.1 You can obtain information about how we process your personal data by accessing the Privacy Policy.

10 APPLICABLE LAW AND DISPUTE RESOLUTION
10.1 The General Terms and Conditions of Sale are governed by Italian law, specifically by Legislative Decree 6 September 2005, no. 206, on the Consumer Code, with specific reference to distance contracts, and Legislative Decree 9 April 2003, no. 70, on certain aspects of electronic commerce.

11 CHANGES AND UPDATES
The General Terms and Conditions of Sale are amended from time to time, also considering any regulatory changes. The new General Terms and Conditions of Sale will be effective from the date of publication on http://www.mental4smoke.com/.